The Quiet Quest for Quality
The story of Polycrome is also the story of its founder and Managing Director, Mr. D. W. Paranavithana. His story begins with practical questions: "Why can't we make that here in Sri Lanka?" "Why can't that be made in plastic instead of wood?" "Why can't that be made in white instead of black?" Under Mr. Paranavithana's leadership and vision, Polycrome pioneered many electrical accessories in Sri Lanka, such as the long lasting plastic switch mounting box that replaced the traditional wooden one, and the white ceiling rose. He also pioneered the manufacture of plastic MCB enclosures.
One of his expectations for Polycrome's products is that they should meet customer requirements. Polycrome has been responsible for initiating new products and new concepts in electrical accessories. Mr. Paranavithana sees to it that innovation and product development is done in line with the needs of the end user. Research and development in this company has been conducted in spite of the vacuum of information, as well as other obstacles. It has, nevertheless, responded to feedback from opinion leaders who use Polycrome products.
Another of Mr. Paranavithana's expectations of the company's products is that they will be of the best possible quality. This expectation has been met over and over again: opinion leaders all over Sri Lanka express their preference for Polycrome products as a first choice all the time, government organizations recognize the value of Polycrome products over products of competitors. Many employees indicate that they choose to work at Polycrome because they want to be associated with the quality of the products.
As Polycrome grew, Mr. Paranavithana saw to it that the company develops product standards to very high levels. Therefore, Mr. Paranavithana worked with the Sri Lanka Standards Institution (SLSI) to introduce relevant certifications based on the standards of the International Electrotechnical Commission (IEC), the international standards and conformity assessment body for all fields of electro-technology to develop standards for bulb holders and for importing of CFLs. As a result, Polycrome has become the first company to obtain SLS certification for bulb holders and CFLs in Sri Lanka. How does this story end? It continues as it began, with a quiet quest for quality!